Shipments

Where are shipments made?

At the moment, through the online shop we sell to the Peninsula. For the rest of Spain and other countries contact info@cosmeticalixone.com

What is the amount of shipping costs?

Shipping costs are free provided that the amount of the order exceeds the €35. He is automatically calculated in your shopping cart and at all times will know whether you pay them.

* Shipping to the Peninsula:

Shipping costs will be € 5 in the event that your order does not conform to the conditions of free shipping.

* Shipping outside of the Peninsula:

Shipping costs depend on several factors: the weight, volume, the place of shipment and the amount of the product/s. Is must therefore process the order directly in the direction info@cosmeticalixone.com

When will the purchase arrive?

The processing of orders is 12:00 Monday to Friday (no holidays). Orders placed after 12:00 will be processed the next day. It should be noted that deadlines could be altered by local or national holidays. And remember, if you have chosen as a form of payment bank transfer shipment until you have confirmation of the bank transfer shall not be dealt.

I need to send an order to an address other than the my customer data, is it possible?

Yes. During the process of purchase shipping data is asked. By default are indicated in your customer file, but you can modify them if desired for each order.

I can make an order and billed with the data of a company?

No problem, but please note that you must register the company as a new customer if you aren’t even given high, and ordering with this company customer account. In this way, it will automatically invoice with company data.

When you place the order, will I receive the invoice?

Along with the order attached invoice, if desired, can send you an email invoice in PDF format to the address listed on your customer card.

Can I indicate a specific delivery schedule?

During the purchase process, you can specify the schedule you prefer in the checkbox corresponding to “remarks to the transportation agency”. However, we can not guarantee that it can deliver at specific times, delivery companies have established routes and can not modify them, for example, if a zone pass in the morning, can hardly give it afternoon. In these cases the best way is to indicate a delivery address different, where it has no problems with the schedule.